C’bean Airlines lauds Guyanese loyalty, seeks to improve customer service

By Zena Henry

Despite recently reported unconfirmed threats against Trinidad-based regional Caribbean Airlines Limited (CAL), Guyanese passengers nonetheless packed the New York-bound aircraft earlier this week, with less than a dozen persons cancelling their flight. For that, CAL officials say they are forever grateful for the loyalty Guyanese continue to show, especially since it is a key market for the sky operator.
The assertion came from a Trinidad-based CAL team during a company’s Customer Appreciation Ceremony which was held at the Gravity Lounge on Wednesday. Airline officials also took the opportunity to express an earnest attempt to significantly improve customer service so as to better accommodate Guyanese travelers.
”We have great respect for the loyalty we have received from the Guyanese public,” Chairman for CAL’s Board of Directors Phillip Marshall said.
“CAL is very impressed and deeply grateful for the level of loyalty shown by Guyanese passengers during one of CAL’s most challenging periods in recent months;” referring to last week’s unconfirmed terror threat to flights out of Guyana.