More disgruntled passengers to sue Dynamic Airways

-    Lament failed efforts to receive refund

A significant number of passengers who have been inconvenienced by Dynamic Airways have signaled their intention to join the lawsuit filed against the airline by the Rambarran brothers.
For some, the denial of refund and the accompanying disrespect were the last straw. Others didn’t even attempt to get a refund but have decided to pursue the matter in court.

Ladonna De’Souza6

After having what they described to be an “inhumane” experience with Dynamic Airways, two brothers filed a class action lawsuit in the Federal Court in New York, demanding full compensation from the North Connecticut carrier.
US-based attorney Moses Rambarran and his brother, Rohan Rambarran, claimed that the airline “treated its passengers like animals.”
The Rambarrans said that after enduring cancellations and many delays for days with Dynamic Airways, they were left with no other choice but to return home via Caribbean Airlines.
The brothers noted that other passengers who are seeking compensation from the airline carrier can be joined to the lawsuit. He said that he can be contacted on his Facebook page ( https://www.facebook.com/rambarranlawfirm.)
Ladonna De’Souza yesterday told Kaieteur News that she would like to join the suit as efforts made by her and her mother to get a refund were futile.
De’Souza, who was returning to Guyana to attend her cousin’s wedding, said she kept calling the US office for refund but no one answered. According to the overseas-based Guyanese, she also sent over five emails to the airline’s email address but not even that method bore fruit.
De’Souza’s mom, Annette Bollers, who came to Guyana on Caribbean Airlines contacted local agents who did not give her good news.
Bollers told Kaieteur News that she visited the Dynamic office at Eping Avenue and met with one, Michelle, who told her in plain words that “there is nothing I can do for you. You will not get a refund from us.”
Bollers said that Michelle told her that since the ticket was bought in the United States she should seek refund in that country. De’Souza’s flight was supposed to be on December 2, 2014. On that day it was delayed twice and was then cancelled.
The following day, it was delayed twice and then again was cancelled.
De’Souza said, “They told us it was time and to join a line, we stood there for one and a half hours in a line for boarding. That’s when someone else came out and said the flight just arrived and the captain is doing updates. All the stores were shut down around me. I keep on begging them for water. Eventually, I went up again to them and said that I was going to pass out if I don’t get something to drink and that’s when they decided to bring out water and juice for everyone.”
She said “A few hours later, they told us the flight was cancelled. Five minutes later, they said they are boarding and we had to leave by 7 a.m. We all sat on the plane for one hour then they kicked us off the plane. If this wasn’t bad enough, I waited almost four hours to get my luggage.
“I got so sick and starting throw up in the bathroom. I was dehydrated, had a fever, tired and hungry. I sat in the airport for almost nine hours waiting for my ride.
She said that she had to be driving back and forth from South Jersey to the Airport in New York.
“I also booked a flight with Caribbean Airlines to return with on December 7. They are not giving me a full refund and I am going to lose around US$150…I want not just a refund for my flight but a refund for all my expenses that I had over the past few days. I have most receipts; not all though since this was unexpected. I have some of my receipts for the gas, passport and tolls.
De’Souza said that she wants to be refunded for her meals, tolls, gas, parking, and the money she lost through the airline for cancellation of her flight. She said that the cost of her ticket with Dynamic was US$476. The total cost for all her expenses because of the airline is US$1095.
De’Souza in her email to Dynamic signaled intentions to take further action if she wasn’t compensated.
The Rambarrans had explained that the final cost of the suit will be determined after all the interested passengers would have come forth to be joined in the process. He said, too, that damages are limited to US$6,800 per passenger and he and his brother have expended together almost US$3,000 for business class seats.