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New 911 system receives over 200 prank calls in first 48 hours

The new system has the ability to trace phone calls easily and Mr. Ramnarine has given the assurance that prank calls will be dealt with, as the Force pushes for greater response to actual emergency situations.

New 911 system receives over 200 prank calls in first 48 hours

The Guyana Police Force’s new 911 emergency call system which was launched on Friday has already received over 200 prank calls and the acting Police Commissioner David Ramnarine, is making it clear that the prank calls will be traced and acted upon.

The new system has the ability to trace phone calls easily and Mr. Ramnarine has given the assurance that prank calls will be dealt with, as the Force pushes for greater response to actual emergency situations.

A’ Division Commander, Assistant Commissioner, Marlon Chapman, told News Source that while over 200 prank calls were received by the 911 operators, there were 45 real emergency calls that the Police acted on.

During the launch of the new and improved emergency call system on Friday, Minister of Public Security, Khemraj Ramjattan issued a stern warning to persons who make prank calls to the emergency line.

He said the Police Force will be going after and prosecuting the prank callers.  Guyana was without a properly functioning 911 system for several years. Many emergency calls went unanswered and there was no response to many emergency cases.

The new system is being manned by Police Officers at a central location. Once calls are received, they are able to pinpoint the location of the calls and the closest Police station to the emergency. The stations will be immediately notified of the emergency and have ranks dispatched.

The new 911 system has received the support of telephone companies,  GTT and DIGICEL.

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911 emergency phone number was in existence for a long time.

Issues developed between the Government and GTT in 2014.

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In 2014, a blame-game had ensued between GTT’s management and the Guyana Police Force over the ineffectiveness of the 911 emergency numbers. The Police Commissioner, Seelall Persaud, felt in 2014 that the problem was technical on the side of GTT, rather than human on the side of the Police Force.

GTT, on the other hand, had released a statement in 2014 calling out the police for the less than satisfactory responses to 911 calls.

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911 Emergency phones operational by early 2017, says Public Security Minister Ramjattan

Public Security Minister Khemraj Ramjattan expects the 911 Emergency numbers will be functioning effectively by early 2017, with some 12 officers to be trained for work on a shift system.

Some $250M was allocated in budget 2017 for equipment for the Guyana Police Force, an allocation which prompted Opposition MP Juan Edghill to question whether the 911 service will benefit, and further ask how soon.

Ramjattan said the phones would have to be set up in collaboration with the Guyana Telephone and Telegraph Company (GTT), the only landline provider in Guyana.

In 2014, a blame-game had ensued between GTT’s management and the Guyana Police Force over the ineffectiveness of the 911 emergency numbers. The Police Commissioner, Seelall Persaud, felt in 2014 that the problem was technical on the side of GTT, rather than human on the side of the Police Force.

GTT, on the other hand, had released a statement in 2014 calling out the police for the less than satisfactory responses to 911 calls.

The phone company had said that year there were handsets which had disappeared at the 911 receiving stations, and in some cases, handsets were taken off the hook or the phones were not answered by personnel during standard working hours.

Opposition MP Clement Rohee, while he was Home Affairs Minister for the PPP government in 2014, laid blame at the feet of the phone company saying the company was dodging responsibility.

Public Security Minister Ramjattan had committed in July of this year to have the 911 Emergency numbers functioning since it was a troubling problem for the government that the 911 Command Centre was defunct.

Public Security Minister Khemraj Ramjattan

FM

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