Teleperformance creates jobs for 600
TELEPERFORMANCE–Guyana, a multi-million-dollar call centre, was officially launched in the capital city yesterday, and some 600 persons are expected to be on the job in the coming weeks as the company sees a viable future in the local economy.The company has been setting up its US$13M operations at its Camp and Robb Street facility over the past year, and those state-of-the art offices were officially opened yesterday in the presence of several Government officials, included Minister of Telecommunications and Tourism, Catherine Hughes; Minister of Social Protection, Volda Lawrence; and Minister within the Ministry of Social Protection, Keith Scott.
Guyanese Dr Dale Dan, the company’s Vice-President of operations, played a key role in realization of the company’s presence in Guyana. She told a gathering at the opening ceremony that the operation could not be made possible without her strong team. Dr Dan said that while it is her responsibility to ensure that the company enjoys a high level of profitability, sustainability and longevity, it is also her desire to see Guyana experience a high level of growth and development through the company.
Dr Dan said that Teleperformance plans to bring a new concept to the working environment. This new culture will be carved through its “joy-at-work” environment, wherein everyone feels loved, respected and supported, and where team members leave one family and join another family at work.
In the end, the employee will look forward to being at work the next day. “It is about empowering and giving each other some level of purpose and decision-making power from any level they serve,” she said of the cultural move.
The company plans on expanding its operations to all other parts of the country, including Berbice and Essequibo, after filling its Georgetown offices.
“Teleperformance is just not an organisation, it is one of the transformational conduits through which transformation is being realised in Guyana,” Dr Dan noted.
Speaking on behalf of the Government, Minister Hughes congratulated the company on its opening and pledged Government’s support to the venture.
CLOSE TO HEART
“Your vision of transforming Guyana through education and employment is close to the heart of the Government,” Minister Hughes noted. She stressed the administration is convinced that the only effective way to realise this transformation is to ensure the creation of a fully functional information and knowledge economy.
“Our vision is to ensure all of Guyana is Internet ready, making cities and towns Internet hotspots, which we know we can achieve with collaboration with established service providers,” Minister Hughes posited.
She said she was impressed when she heard of the programmes mentioned by the company as regards upgrading their staff members’ knowledge and qualifications, and commends and encourages other companies to follow suit.
Terry Casey, President of Teleperformance USA/Guyana, said that the company is here for many reasons. These include its ability to ensure it “works” from a financial perspective to Guyana’s benefit. He said that there are five important core values on which it operates. These are commitment, innovation, professionalism, respect and integrity. He said the company was founded on such values, and the team lives by them daily.
Following the ceremony, the Government officials and visitors were afforded a tour of the company’s facilities throughout its floors of operation.
Teleperformance will be serving its clients in five different South American languages.
The group operates approximately 135,000 workstations, with more than 175,000 employees around 270 contact centres in 62 countries serving more than 150 markets.
It manages programmes in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries. Among its services are customer care, technical support, customer acquisition, and debt collection programmes.
By Alva Solomon