Just  spoke to  'Josh'  from  their  marketing  department @ 1 866 518 0963  and confirmed the  the  three  packages  they  offered  their customers:

1.  $14.95  local calls  only

2. $19.95 Across  Canada

3.  $29.95 Across  North  America including  Mexico  ( land line only) with no contract. 6 months  free with a three  year  contract.

 

I  choose  the 'No  Contract'  option and now  these  buggers  want  to  nail me with  a  $1,000.00 early  cancellation.

 

Get magic jack man

Got  magic jack man  but  was  looking  for something   sof. & convenient  with   multiple  hand  sets  around  the  house  and  not stuck in  front  of  the  computer.

Mara, here's my unsolicted advice

Try not to expend your energy venting on GNI about this company's unethical and crooked practices, write a fact based letter to the CEO.

Thank you Miraver. I will  most  certainly  take  your  advise under consideration.  However  I  do  believe  in  public  retaliation,  when confronted with unethical  practices by crooked corporation. it  does make  a  difference with  their public  image and eventual  bottom  line.   

There is a new one with built in wifi. You don't need to hook up to a computer. You could also get google voice or last resort voyage.

Mara, file a complaint with BBB and if you pre-authorised payment thru your credit card, cancel your card; get a new one.

 

See here: http://forums.redflagdeals.com...wave-threads-796069/

 

Mara, there is a Majic Jack PLUS. It is plugged directly into your router with no need for a computer and works fine with any phone system, including multiple cordless phones.

 

I have Bell and Majic Jack PLUS and use the MJ for US and Guyana calls. The MJ PLUS works fine. 

Hi Mara,

 

The description included here is not the way our salespeople are trained to sell.  We want our customers to be happy with their decisions so we are very clear on laying out the options when selling.  There is a no-contract option but that does not include the 6 months free.  Each of the plans has a 3 year term option which includes 6 months free and a 30 day satisfaction guaranteed period.  The no-contract options do not have either of these incentives so customers typically choose the 3 year term option.  Please send your full name along with your Customer ID to letushelp@comwave.net so that we can investigate your case to see if your claim above is correct. If so, we will adjust your account accordingly.

 

Regards,

The Comwave Team

 

 

 

comwave is guyanese!

Comwave is a GNI member?? Small world

Mara, I see that your public retaliation got comwave on board GNI!!

Hi Mara,

 

Thank you for your diligence in following up on your concerns.  Senior management is aware of the case and you will be contacted today to discuss and solve your issue.

 

Regards,

The Comwave Team

 Oops! I thought  'Senior Management' has  already  pronounced! So  who is this Rafael  Jackass? 

You sure is Comwave posting here? It could be the joker up to his pranks!

This is Comwave and not an imposter.  We are trying to assist this customer to improve their experience and impression of the brand.  

 

As stated, his experience is not typical of our service and we would like to make sure this is concluded to everyone's satisfaction.

 

 

 

If senior management has to expend time resolving a simple customer cancellation request, how will they find the time to focus on developing their company?

Thanks for bringing this to our attention Mara. I have seen Comwave ads, they have not been able to convince me to jump ship as yet. I have been with Bell Canada for over 28 years and it will take a great deal of a sales pitch to convince me. As for long distance calls , we make less than 20 a year and when we do I just buy calling cards.

Amral,

 

I  have  just  gotten  of  the  phone with  a  young  lady  from  Comwave Management  Team  and having  spoken  to  her,  she  left  me   feeling a bit remorseful  that  I had  to  resort  to  a public  forum   to seek redress. She  assured  me  that my  experience  was an  exception to  their business practice and   appropriate action  has  been taken  to  rectify  and  avoid   such  conflict in  the  future. I  have absolutely  no doubt  that  she  is sincere with  her  explanation and  apologies for  what  the  termed  " Unacceptable" conduct of a  Customer Representative. In  fact  her personal  intervention   and  excellent skills  in conflict resolution  has  restored  my  confidence in  COMWAVE  COMMUNICATION to the point where  I  would  have  no  reservation  in   recommending  their  service to  anyone.   

Mara sold out

That's wussy! And the man didn't even get no perks. When I had a problem with my cable co. they throw in 6 months free HBO.

Now  show  me  a man  who could hold out against a  woman with real charm  and  I  would  show  you  a real  cunu-munu 

 Only  six  months  free  HBO! Now,  that's  wussy! 

I see a lagoo bagoo who cave in to lil charm and ent get nuttin.

 

LOL

Suh  you think,  but  dis  lagoo bagoo  ain't  sayin nutten!    

...  and  de  price was right

HAHAHA! Yall funny tarass.

Anyone tried the Obi 110? Free calling. Voice quality sounds great too.

OMG! The woman sweet talk Mara and he buckled!!!

The power of the punani,is something to behold.

Con***ius  says hard d@*k soff  heart  - no  good  for  business;  soff d@*k hard  heart -  very good  business! Conclusion, Mara - no  good  businessman.    

 Behind  every  good  businessman,  stand   a  good  punani;  In  front of  every  failure, there  is  20. Velly  velly  solly ,  Mara  no  good  for  business.  

you see that right? Mara got sense fa man but stchupid fa woman. (ole Guyanese road man saying).